Shipping and returns

We pack every plant with love and care before sending it on its way. Once your order leaves us, we're unable to take responsibility for delays or damage during transit, but rest assured, every plant leaves our nursery healthy and disease-free.

All prices are in NZ dollars. We do our best to keep freight pricing up to date on the website, but occasionally our carrier adjusts their rates. If that happens, we'll always let you know before your order goes ahead — no surprises. We update stock numbers regularly, but because we also have an onsite shop, availability can change quickly. If we can't fulfil your order as placed, we'll be in touch as soon as possible.

​You're welcome to cancel your order any time before it leaves the nursery for a full refund of your plant costs. Shipping costs may not be refundable if we've already printed your label, as we're unable to claim those back from Aramex — but we'll always be transparent with you about this.

Please make sure your delivery address is accurate and complete — especially if you're rural, where delivery times can be a little longer. We'll send you an invoice to pay upon receipt. If it hasn't arrived, check your junk or spam folder first, and if it's still nowhere to be found, get in touch and we'll sort it out. To secure your order, we do ask that payment is made within 4–5 days of the invoice being sent. If you need a little more time, just let us know — we're always happy to work something out.