Carex Sexy Sue

We are committed to sending you healthy, quality plants and want you to be completely satisfied with your purchase.

Damaged or Incorrect Plants: If your plant arrives damaged or is not what you ordered, please contact us within 48 hours of delivery with a photo of the plant and your order number. We will arrange a replacement or issue a full refund at no cost to you.

Plant Health Guarantee: We guarantee your plant will arrive in good health. If your plant arrives in poor condition due to transit issues, we will work with you to make it right.

Change of Mind: As living plants are perishable, we are unable to accept returns for change of mind. We encourage you to research plants before purchasing — our team is always happy to answer questions before you buy.

Once Planted: We are unable to offer refunds for plants that have been planted and have subsequently died. Plant survival depends on local conditions, planting technique, watering, and ongoing care — factors outside our control.

We take great care in packing and dispatching your plants so they arrive healthy and ready to thrive.

• Dispatch: Orders are typically dispatched within 5–7 business days of purchase.
• Urban delivery (mainland NZ): Flat rate of $9.95
• Rural delivery (mainland NZ): Flat rate of $19.95
• Free shipping on orders over $150 to mainland NZ addresses.
• Waiheke Island, Great Barrier Island & Chatham Islands: Please contact us prior to ordering for a shipping quote.
• We ship Monday to Wednesday only to minimise time in transit over weekends.
• Tracking information will be emailed once your order has been dispatched.

Please note: We do not ship to Australia or internationally, in compliance with New Zealand biosecurity regulations.